Mission Statement | Responsibilities | Goals   We are a customer service based team that advances the County's delivery of cost-effective and innovative public services, through coordinated application of information technology planning, services, education, and security. Return To The Top Of The Page   Within the framework of our Mission Statement the Information Technology Department of Madera County, as a customer service based team, has the following broad responsibilities: 1. Developing Strategic and Operational Planning related to technology and its use by the County. This is provided primarily through the preparation and development of a continuously updated five (5) year IT Strategic Plan. 2. Providing an efficient and stable Technology Infrastructure for the County's Information and Telecommunication needs. This includes the selection, acquisition, maintenance, and support of the County's Local Area Networks (LAN) and Wide Area Networks (WAN) equipment and cabling, as well as all of the attached computers and their peripherals. 3. Supplying the assorted Departments of the County with reliable, high-speed Internet Access and email services. 4. Facilitating the construction and maintenance of the County's Web Site. 5. Delivering and maintaining a dependable telecommunication system which includes the County's telephones and video conferencing, as well as all dial-up and VPN connections to our Network. 6. Administering the County's various IT initiatives, including preparation of Requests for Proposals (RFPs), vendor selection, acquisition, installation and infrastructure support. 7. Installing and maintaining the standardized core software applications of the County including Operating Systems, Network Operating Systems, Database Systems, and Office Suites. 8. Providing applicable computer training to County staff on all core applications. 9. Assisting the various County Departments with cooperative ventures, information sharing, common program development, and other integration/interface issues. 10. Securing the County's Information, through proper establishment and administration of security policies and procedures. This involves such items as effective backup and restore procedures, disaster recovery, physical security for all IT equipment, enforced adherence to the County's security policy, appropriate password control systems, accurately configured firewalls, correctly administered authority rights, robust and redundant virus protection systems, high-level data encryption schemes, intrusion detection systems, etc. Return To The Top Of The Page   The overall goals of the Information Technology Department are as follows: 1. Information Integrity - It is the intention of the department to provide for 100% integrity of the County's information on the network level from any loss or corruption. 2. Customer Service - The objective of the department is to provide excellent customer service. We have established and are constantly evaluating and enhancing Customer Service Core Values in order to strive to provide a service level that exceeds our customer's expectation. 3. Excellence - The IT Department is committed to performing all tasks with excellence. 4. Professionalism - The ambition of all staff in the department is to relate to employees in our department and in the various departments of the County with the highest standards of professionalism. This includes treating other people with courtesy, respect and honesty, as well as doing our work in a timely and proficient manner. 5. Technology - The goal of the department is to provide County offices with modern and efficient technical resources to "advance their delivery of cost-effective and innovative public services." Return To The Top Of The Page

Contacting Us Madera County Information Technology Department 200 West 4th Street Madera, CA 93637-1268 Telephone: (559) 661-5267 Fax: (559) 675-4965 Map this location for me