Click on links below to see program details. Adult Protective Services (APS) In Home Supportive Services (IHSS) Public Authority   Adult Protective Services (APS) Program The goal of the Adult Protective Services Program (APS) is to provide services to correct conditions which cause dependent or elder adults to be abused, neglected or exploited.  APS is designed to serve elders (age 65 or older) and dependent adults (age 18 through 64 years of age) who are unable to protect their own interests or to care for themselves. APS services are free of charge without regard to income or property if there is a need for protective services. Whenever possible, the APS Program seeks to maintain the elder or dependent adult safely in his or her normal environment by strengthening his or her capacity for self-maintenance. These goals are accomplished through the direct provision of adult protective services or by linking the elder or dependent adult with appropriate community-based resources. Dependent and elder abuse encompasses the following: Neglect (including self abuse) Financial abuse Abandonment Abduction Physical/Sexual abuse Other treatment resulting in pain and mental suffering Isolation To report abuse or neglect, call the 24-hour hotline at 559-675-7839 OR If you are reporting abuse/neglect in a Long-Term Care Facility, Residential Care or Skilled Nursing Facility, call the Fresno-Madera Ombudsman at (559)224-9177. Back to list In-Home Supportive Services (IHSS) Program The IHSS Program provides assistance to those eligible aged, blind and disabled individuals (including children) who are unable to remain safely in their own homes without assistance. IHSS is an alternative to out-of-home care. The types of services which can be authorized through IHSS are housecleaning, meal preparation, laundry, grocery shopping, personal care services, bathing, grooming, and accompaniment to medical appointments. Madera County has 1,456 IHSS recipients with approximately 1,300 individual providers. Providers can be a relative, someone selected by the consumer, or a person matched from the Public Authority Registry.  An IHSS provider helps a consumer live safely in their own home and avoid living in a nursing home or board and care facility. Who May Be Eligible for IHSS Current recipient of Supplemental Security Income/State Supplementary Payment (SSI/SSP); or Medi-Cal recipient who meets SSI/SSP disability criteria How To Apply Call (559) 675-7670 for information Back to list Public Authority The mission of the IHSS Public Authority of Madera County is to enhance the availability and quality of In-Home Supportive Services, to give consumers and providers a voice in IHSS and Public Authority policy, program development and operations, to provide consumers with access to IHSS providers who meet consumers’ needs, and to provide services that support a positive and productive relationship between consumer and provider. What does Public Authority do? Operates a registry of available IHSS independent home care providers Provides lists of screened providers to consumers to interview Helps IHSS Consumers conduct interviews to choose a provider Provides orientation sessions for new IHSS providers Assists both consumers and providers to resolve employment conflicts between them How to request an IHSS provider Call (559) 675-2442 for English Call (559) 675-2342 for Spanish If you are interested in becoming an IHSS Public Authority Provider: Call (559) 675-2442 for English or (559) 675-2342 for Spanish to obtain an application and schedule to attend an orientation. Registry requirements include: Completed application Attend a group or face-to-face orientation Provide two positive work related references Provide 2 positive personal references (one can be a family member) Provide driver’s license or ID card Provide social security card Provide proof of legal right to work Have no felony convictions Must be 18 years of age or older Links to Adult Services websites FMAAA Valley Caregiver Resource Center Back to list Office Locations Madera 441 E. Yosemite Madera, CA Chowchilla 125 S. Second St Chowchilla, CA Oakhurst 41969 Hwy 41 Suite B Oakhurst, CA     For maps and more information, visit the Facilities page. 24-Hour Hotline :  1 (559) 675-7839 Office Hours of Operation 8:00 a.m. – 5:00 p.m. Monday through Friday Back to list Last updated: March 28, 2008

Contacting Us Madera County Department Of Social Services 700 E Yosemite Ave. Madera, CA 93638 Telephone: (559) 675-7841 Map this location for me   Email Us Your Comments or Questions